Return policy

Return conditions

We accept returns of goods that are unused, undamaged, and retain their original packaging and labels. Please contact us within 30 days after receiving the product to initiate a return request.

Returns

Contact our customer service team (provide contact information such as email or online form) to obtain return authorization and address.

Return the product along with the original packaging, label, and invoice.

We will process your refund or exchange request after receiving the returned item and checking its condition.

Refunds

The refund will be processed within 30 days after we receive and confirm that the product meets the return conditions.

The refund will be returned to your payment account via the original payment method, and the specific time of receipt depends on your payment platform.

Exchange

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at .